Loyalty Programsservices for ecommerce.
LTV, tier systems and referral programs that pay back.
LTV, tier systems and referral programs that pay back. Our loyalty programs services are built for ecommerce brands with real traffic but flat conversion or repeat rate — first winning test in 30 days, program velocity by day 60, senior operators only, reporting tied to conversion rate, AOV and 90-day repeat purchase rate.
Your conversion & retention isn't a cost line, it's a growth engine.
Ecommerce teams bring us in on loyalty programs when the pattern is familiar: traffic that doesn't convert and buyers who don't come back. We start with ltv model, move into tier & rewards design, then run platform selection against a scoreboard the whole team can see. The target is higher repeat rate — and aov expansion that keeps compounding after we hand the loyalty programs playbook back to your team.
Looking for loyalty programs services that actually move ecommerce revenue? We're an independent ecommerce consultancy running loyalty programs for DTC brands, marketplace sellers, and B2B operators worldwide. Every loyalty programs engagement is led by a senior operator — not a junior account manager — and shipped against a conversion rate, AOV and 90-day repeat purchase rate-based scorecard. Below: what's included, how it works, pricing, and the questions brands ask before hiring us.
A loyalty programs partner you can trust.
average ROAS lift within the first 90 days of a loyalty programs engagement.
faster time-to-launch versus hiring, onboarding and training in-house.
of engagements delivered on or ahead of the roadmap we commit to.
Ship faster, scale smarter, convert more.
Our senior operators bring strategy, execution and reporting together — no hand-offs, no junior AMs, no throw-it-over-the-wall.
One team. One roadmap. Weekly build cycles you can actually plan around, with a transparent build log your CFO can read.
Loyalty Programs, ready to scale.
Whether you're optimizing an existing account or launching something new, we give you everything you need to move forward with confidence and drive measurable business results.
LTV model
First winning test in 30 days, program velocity by day 60 — no six-month discovery phase, no "trust the process" runway.
Tier & rewards design
The person on the intro call is the person in the account on day 30. Zero offshoring, zero bait-and-switch.
Platform selection
Every loyalty programs deliverable is measured against conversion rate, AOV and 90-day repeat purchase rate — the metrics your CFO already tracks.
Launch + comms plan
AOV expansion — documented, handed over, and running long after we're out.
Quarterly optimisation
First winning test in 30 days, program velocity by day 60 — no six-month discovery phase, no "trust the process" runway.
Ecommerce systems that scale across markets, channels and segments.
Faster time-to-value on loyalty programs
First winning test in 30 days, program velocity by day 60 — no six-month discovery phase, no "trust the process" runway.
Senior loyalty programs operator, end to end
The person on the intro call is the person in the account on day 30. Zero offshoring, zero bait-and-switch.
Reporting tied to your P&L
Every loyalty programs deliverable is measured against conversion rate, AOV and 90-day repeat purchase rate — the metrics your CFO already tracks.
Playbook you keep
AOV expansion — documented, handed over, and running long after we're out.
Loyalty Programs workflow, minus the friction.
No creative guesswork or unnecessary complexity. Just a proven system for scalable, brand-aligned loyalty programs.
- 1
Diagnose
Working session, data pull and an honest audit. We map the gap between where the account is and where it should be.
- 2
Plan
A prioritised 90-day roadmap with owners, forecasts and the specific bets we'll run first.
- 3
Ship
Weekly build cycles. Senior operators in the account — not a junior AM behind a dashboard.
- 4
Compound
Monthly business review, quarterly strategy reset. We keep pushing the growth curve up-and-to-the-right.
How Aurel Skin turned loyalty programs into a growth engine.
A senior operator team took ownership of loyalty programs end-to-end — diagnosis, plan, weekly build, monthly business review — and moved the number inside a single quarter.
"They plugged in like a senior in-house team from week one. Loyalty Programs stopped being a monthly stress and started being the reason our quarter worked."
Why teams pick us for loyalty programs.
| Capability | Ecommerce Consultant | Traditional agency | Freelancer | In-house hire |
|---|---|---|---|---|
| Senior operator on the account | ||||
| Weekly ship cadence | ||||
| Tied to your P&L | ||||
| Live in under 30 days | ||||
| Cross-channel pattern recognition | ||||
| No junior AM handoffs |
Three ways to run loyalty programs with us.
Pick the shape that matches your quarter. Every engagement starts with the same 30-minute strategy call — no pitch deck, no junior AM.
One question, one deliverable — audit, teardown or launch plan.
- Working session kickoff
- Written deliverable
- Handoff call
Operator team embedded in the account. Weekly build, monthly review.
- Dedicated senior lead
- Weekly ship cadence
- MBR + roadmap
You have the team — we bring the pattern recognition and executive lens.
- Fractional strategy lead
- Bi-weekly working sessions
- Board-ready reporting
Now imagine this operator team behind your next quarter.
Loyalty Programs is one of many services we run for growing ecommerce brands. What you do with it is up to you — let's chat.
Frequently asked questions.
What is Loyalty Programs in ecommerce, and what does the service include?+
Loyalty Programs is a services engagement inside our Conversion & Retention practice, focused on ltv, tier systems and referral programs that pay back. Every loyalty programs engagement ships 5 concrete deliverables: LTV model; Tier & rewards design; Platform selection; Launch + comms plan; Quarterly optimisation. Everything lives in a shared workspace with a weekly build log, so you see progress in real time rather than waiting for a monthly slide deck.
Which ecommerce brands are loyalty programs services the right fit for?+
Our loyalty programs service is designed for ecommerce brands with real traffic but flat conversion or repeat rate. If the problem sounds like "traffic that doesn't convert and buyers who don't come back", this engagement is built for it. If you're pre-product-market-fit or under ~$1M in trailing revenue, we'll usually point you to a lighter Sprint or a Diagnostic instead of a full loyalty programs retainer.
How much does loyalty programs cost, and what are the pricing tiers?+
Three engagement shapes for loyalty programs: Sprint (fixed scope, 4–6 weeks — best for a one-question loyalty programs audit), Partner (quarterly retainer with weekly ship cadence — the most common shape for loyalty programs), and Advisory (fractional, 6 or 12 months). Nothing performance-based — we've seen that misalign incentives every time. Exact pricing depends on scope; you get a written proposal after the intro call.
How long until we see results from loyalty programs?+
First winning test in 30 days, program velocity by day 60. Our target is higher repeat rate inside the first quarter of the loyalty programs engagement, and aov expansion that stays with your team afterwards.
What are the main benefits of hiring a loyalty programs agency vs. building in-house?+
Speed and pattern recognition. A dedicated loyalty programs agency has run the same play across dozens of ecommerce brands, so you skip the 6–12 months of trial-and-error an in-house hire would need. You also avoid fixed headcount cost: the engagement flexes up during launches and down between them.
Who actually runs the loyalty programs work, and how is it reported?+
A senior operator owns the loyalty programs account end-to-end. No junior AM behind a dashboard, no offshoring. Reporting is tied to conversion rate, AOV and 90-day repeat purchase rate. Every week we publish a build log with what shipped, what the data said, and the next bet. Every month we run a business review against forecast — no vanity metrics, no cherry-picked screenshots.
Still have questions? Ask a senior operator.
Insights on loyalty programs.
- 7 min readFifteen PDP patterns we ship on almost every rebuildThe product detail page moves that move conversion — with the analytics signals that justify them.Read→
- 6 min readSubscription programs that survive the honeymoonWhy most subscription churn is baked in at onboarding, and the mechanics that keep cohorts alive past month three.Read→
- 12 min readThe 90-day ecommerce diagnostic we run for every new clientHow we tear down a brand's P&L, channel mix, and tech stack in two weeks — and turn it into a written 90-day plan.Read→
Let's map loyalty programs to your P&L.
30 minutes with a senior operator. No pitch deck, no junior AM. Just an honest read on whether this is the highest-leverage move for your next quarter.
- Conversion & RetentionCRO & ExperimentationPDP, cart and checkout experimentation with statistical rigour.Explore→
- Conversion & RetentionLifecycle & CRMKlaviyo · Attentive · Iterable owned by senior operators.Explore→
- Conversion & RetentionSubscriptionRecharge · Skio · Ordergroove programs built for LTV.Explore→
- Conversion & RetentionPost-purchaseReviews, UGC and winback programs after the first order.Explore→